5 Methods to Report a Lost or Stolen Debit Card

Archana and Sonali were roommates living in Delhi. As they returned home from a birthday celebration, Archana realized she had misplaced her wallet in the cab, which had her debit card and other identity documents. As the girls tried to contact the driver, they also realized that the first step would be to report and deactivate the card. This would avoid its misuse if it falls in the wrong hands. Therefore, they diverted their energy to call Sonali’s banker cousin Deva to help them in the process.

When Deva heard the panic in the girls’ voices, he calmed them down and walked them through the steps. First, he asked to check if any transaction had happened since losing the card. This is an essential step as all banks request their customers to report unauthorized transactions. An ‘unauthorized transaction’ is any activity that occurs in the customer’s bank account without their knowledge or approval. In Archana’s case, it includes the possibility of ‘debit’ (money withdrawn from the account) using her card.

Archana has an RBL Bank Savings Account. The bank allows users to deactivate their debit card through 5 methods, which include

  1. Internet Banking
  2. Customer Helpline
  3. Mobile App
  4. SMS
  5. WhatsApp

Deva asked the girls to either use RBL Bank’s Mobile App or the Internet Banking facility to block the card at the earliest and on priority. It is to be noted that while the Bank offered multiple aforementioned methods to deactivate, reporting the incident through mobile or internet banking, was also as reliable as any of the other options. He asked them to adhere to the following steps to follow when deactivating the debit card using the internet banking facility:

Use Internet Banking to Report a Stolen or a Lost Debit Card

After entering the Retail Internet Banking website, go to the ‘Requests’ tab in the menu. Select ‘Block Debit Card’ and choose the account number and corresponding debit card number. One of the final steps in the process is to select the reason for reporting. In this case, it is ‘Stolen or Lost’. Once done, click on ‘Submit Online’ and click on ‘Confirm Transaction’. The website requests for an OTP to authenticate the request. Enter the OTP received on the registered mobile number and click on the ‘Submit’ button.

Other Methods of Reporting

Once the process was done, Archana received an alert on her mobile informing her of the complaint registered. Although the process was done, Deva educated the girls on the other possible methods to block or report a stolen debit card. He also shared an informative video that will help them and others around in a time of crisis.